Operations Customer Service Representative

2 weeks ago


Cornwall, Canada Intelcom - Dragonfly Full time

Unlock Your Potential with Intelcom - Dragonfly

About the Role

We are seeking a highly skilled and customer-focused individual to join our team as an Operations Customer Service Representative. As a key member of our delivery team, you will play a vital role in ensuring seamless customer experiences.

Key Responsibilities

  • Provide exceptional customer service to clients and drivers, ensuring timely and efficient delivery of packages.
  • Work collaboratively with various stakeholders, including customers, drivers, and internal teams, to resolve issues and improve delivery processes.
  • Manage and maintain accurate records of packages, including tracking and reporting.
  • Utilize data entry and reporting skills to analyze and improve delivery performance.
  • Stay calm and composed in high-pressure situations, providing solutions to complex problems.

About Intelcom - Dragonfly

Intelcom - Dragonfly is a leading last-mile carrier in the e-commerce sector, with a network of delivery centers across Canada. Our goal is to provide innovative services and delivery methods, while integrating customer experience and logistics technologies into our operations.

What We Offer

  • A dynamic and fast-paced work environment with opportunities for growth and development.
  • A collaborative team culture that values diversity and inclusion.
  • Competitive compensation and benefits package.
  • Professional development opportunities to enhance your skills and knowledge.


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