Customer Service Representative, Billing and

7 months ago


Cornwall, Canada City of Cornwall Full time

Reporting to the Property Tax and Assessment Supervisor, the Customer Service Representative, Billing and Collection ensures all functions within the Property Tax process and Water Collection process are completed.

**Responsibilities**:

- First contact for all transactional needs and inquiries
- Receiving, processing, updating, and reconciling/balancing all payments received
- Account maintenance and collection of accounts
- Customer service including providing service whether by phone, electronically, and in person
- Preparation of deposits
- Assist and cover for coworkers as required

**Required qualifications and experience**:

- Post secondary Education in Office Administration, Accounting, Finance, or related field
- Minimum 1-year recent related experience
- Cash handling experience
- Demonstrated capacity to work as part of a team, as well as independently
- Possess demonstrated strong cash management and transactional abilities
- Possess strong inter-personal, customer service, reconciliation, organizational, attention to detail and verbal/written communication skills
- Experience using Microsoft Dynamics GP, in particular Property Tax, Utility Billing, and Cash Receipts modules would be considered an asset
- Knowledge of property tax by-laws and policies / procedures would be considered an asset
- Knowledge of utility billing by-laws and policies / procedures would be considered an asset
- Must be Bilingual (French & English)

**Union**: CUPE 3251



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