Operations Customer Service Representative

2 months ago


Cornwall, Canada Intelcom - Dragonfly Full time

Unlock Your Potential with Intelcom - Dragonfly

About the Role

  • We're seeking a highly skilled and customer-focused individual to join our team as an Operations Customer Service Representative. As a key member of our delivery team, you will play a vital role in ensuring seamless customer experiences.
  • As a Customer Service Ambassador, you will be responsible for resolving customer inquiries and issues in a timely and professional manner, providing exceptional service and support to our customers.
  • As a Delivery Experience Specialist, you will be the face of our company, interacting with customers and drivers to ensure timely and efficient delivery of packages.

Key Responsibilities

  • Provide exceptional customer service and support via phone, email, and in-person interactions.
  • Resolve customer complaints and issues in a timely and professional manner.
  • Collaborate with drivers and logistics teams to ensure timely and efficient delivery of packages.
  • Process and manage customer returns and exchanges.
  • Stay up-to-date with company policies and procedures, and provide training and support to new team members.

What We Offer

  • A dynamic and fast-paced work environment with opportunities for growth and development.
  • A competitive salary and benefits package.
  • The chance to work with a leading last-mile carrier in the e-commerce sector.
  • A collaborative and supportive team environment.

About Intelcom - Dragonfly

  • We are a leading last-mile carrier in the e-commerce sector, with a network of delivery centers across Canada.
  • We are committed to building a culture of excellence, where our employees are valued and empowered to make a difference.
  • We are dedicated to providing exceptional customer service and support, and are always looking for talented and diverse individuals to join our teams.


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