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Experienced Hospitality Professional
2 months ago
We are seeking a skilled and enthusiastic Wait Staff to join our team at Patterson Kaye Resort. As a key member of our hospitality team, you will be responsible for providing exceptional customer service and ensuring a memorable dining experience for our guests.
Responsibilities:- Welcome and seat guests, informing them of specials and recommendations.
- Manage reservations, answer incoming calls, and address customers' queries.
- Maintain clean and organized reception, dining, and server station areas.
- Attend to guests who require specific attention (children, elderly, food allergies).
- Check customers' identification and confirm it meets the legal drinking age.
- Prepare alcoholic or non-alcoholic beverages for bar and restaurant patrons.
- Take orders and input them into the POS system adhering to kitchen requirements.
- Check the quality of the final servings and resolve any issues with the kitchen staff if necessary.
- Follow up with guests to ensure a positive dining experience.
- Notify the superior if any issues need to be resolved, or need improvement for future guests.
- Deliver checks, accept payments, and keep track of all records in an organized manner.
- Work with other staff as a team (keep open communication with all departments).
- Restock and replenish bar and server areas.
- Comply with all food and beverage regulations and company procedures.
- Checking Guests in and out of the Resort, receiving payments, answering questions, and making inquiries on the Reservation System.
- Previous work experience as a Server (willing to train).
- Adhere to company policies and procedures.
- Strong organizational skills with the ability to monitor the entire dining and bar area.
- Ability to keep the bar organized, stocked, and clean.
- Good knowledge or interest in learning to mix, garnish, and serve drinks.
- Cash handling and balancing, knowledge of POS systems.
- Friendly and positive attitude with demonstrated experience in problem-solving.
- Ability to walk and stand during an entire shift.
- Availability to work in shifts as needed.
- A high school diploma along with food safety or hospitality training is an asset.
- Smart Serve Certification.
- Worker Health and Safety Awareness.
Patterson Kaye Resort is a family-friendly resort located in the heart of Muskoka, Ontario. We offer a wide range of amenities and activities, including a restaurant, bar, and event spaces. As a member of our team, you will have the opportunity to work in a fast-paced and dynamic environment, providing exceptional customer service and ensuring a memorable experience for our guests.
