Hotel Operations Manager

4 weeks ago


Bracebridge, Ontario, Canada Ganesh Hospitality Inc Full time
Job Title: Hotel Clerk Supervisor

Ganesh Hospitality Inc is seeking a highly skilled and experienced Hotel Clerk Supervisor to join our team. As a key member of our hotel operations team, you will be responsible for overseeing the daily activities of our front desk staff, ensuring exceptional guest service, and maintaining a high level of operational efficiency.

Key Responsibilities:
  • Co-ordinate activities with other work units or departments to ensure seamless guest service delivery.
  • Establish work schedules and procedures to optimize productivity and efficiency.
  • Prepare and submit reports to management on guest feedback, staff performance, and operational metrics.
  • Resolve work problems, provide technical advice, and recommend measures to improve productivity and product quality.
  • Assist clients/guests with special needs and provide exceptional customer service.
  • Co-ordinate, assign, and review work to ensure tasks are completed efficiently and effectively.
  • Hire and train staff in job duties, safety procedures, and company policies.
  • Maintain operation of computer systems, equipment, machinery, and arrange repair work to ensure business continuity and customer service delivery.
  • Requisition materials and supplies to ensure adequate inventory levels.
Requirements:
  • 1 year to less than 2 years of experience in a supervisory role in a hotel or hospitality setting.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Strong problem-solving and analytical skills.
  • Ability to maintain confidentiality and handle sensitive information.
  • High school graduation certificate or equivalent experience.
Work Environment:
  • Hotel, motel, resort setting.
  • Standing for extended periods.
  • Work under pressure.
Personal Suitability:
  • Accurate.
  • Client focus.
  • Dependability.
  • Efficient interpersonal skills.
  • Excellent oral communication.
  • Excellent written communication.
  • Flexibility.
  • Initiative.
  • Interpersonal awareness.
  • Judgement.
  • Organized.
  • Team player.
Experience:
  • 1 year to less than 2 years.
  • Durée de l'emploi: Permanent.
  • Langue de travail: Anglais.
  • Heures de travail: 37.5 hours per week.


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