Customer Service Team Lead

3 weeks ago


La Ronge, Canada Federated Co-operatives Limited Full time

Job Summary:

This role is responsible for providing exceptional customer service and leading a team of retail sales associates in a fast-paced Co-operative Retailing System environment.

Key Responsibilities:

  • Lead a team of retail sales associates to provide legendary service to customers
  • Assist with effectively managing the development and direction of team members
  • Oversee sales, margins, expenses, inventory, and sales for the department
  • Provide training to gas bar clerks for all store duties and opening and closing procedures
  • Be familiar with and adhere to Co-operative policies and government regulations
  • Complete daily reports as required, including daily cash up and reconciliations
  • Support and follow Asset Protection and Safety Management systems, policies, and procedures
  • Assist with maintaining a clean and organized store environment

Requirements:

  • Grade 12 or equivalent education
  • 3+ years of retail sales experience in a supervisory role, preferably in the Co-operative Retailing System
  • Strong leadership, interpersonal, and communication skills
  • Ability to motivate and work with team members
  • Experience with C-Store/Gas Bar operations and general merchandise items
  • Strong analytical and problem-solving skills
  • Point of Sale experience and ability to work in a fast-paced environment

What We Offer:

  • Competitive salary and comprehensive benefits package
  • Opportunities for learning and development
  • Flexible work schedule, including weekends and evenings

Why It Matters:

At Federated Co-operatives Limited, we believe in building strong relationships with our members and communities. As a Customer Service Team Lead, you will play a key role in delivering exceptional customer service and leading a team of retail sales associates to achieve sales and service goals.



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