Business Process Analyst

2 days ago

Vancouver, British Columbia, Canada Immigrant Services Society of BC Full time $26 - $29
Job Title: Business Process Analyst

**Job Summary:**

We are seeking a highly skilled Business Process Analyst to join our team at the Immigrant Services Society of BC. As a Business Process Analyst, you will play a critical role in developing and implementing process and procedural documents, ensuring clarity, consistency, and compliance across our organization.

Key Responsibilities:

  • Develop process and procedural documents in collaboration with programs across the organization, analyzing business processes, service delivery, and systems/training development.
  • Collaborate with stakeholders to develop clear, concise, and comprehensive process and procedural documents, manuals, and related materials that align with the organization and program's goals, funder and regulatory requirements, and industry standards.
  • Conduct research on best practices for programs, ensuring the development of business processes, tools, systems, and procedures to support the development and implementation of program documentation and training.
  • Identify and analyze trends or needs to standardize practices across the programs at ISSofBC and support the development or revision of service standards, business processes, and training needs.
  • In consultation with the Director and other operational departments, develop annual training plans for staff, build out and facilitate training sessions, and develop a comprehensive onboarding framework for new staff.
  • Support Program Managers by facilitating and administration of training related to the processes and procedures developed and ensuring that evidence of training is documented and retained.
  • Work with program and administrative leaders to develop, implement, and review quality metrics, measurement and assessment tools, processes, and targets to meet quality standards and parameters.
  • Develop and implement processes to ensure compliance with records management requirements.

Requirements:

  • Completion of a Bachelor's degree in Business Administration supplemented by a minimum of one (1) year of recent related experience in process and procedural documentation OR an equivalent combination of training and experience acceptable to the employer.
  • Demonstrated ability to communicate effectively in both written and oral English.
  • Demonstrated knowledge of the development and implementation of program documentation.
  • Project management and coordination.
  • Experience working in projects in the social services field and/or with government bodies would be preferred.
  • Proficiency in all aspects of Microsoft Office Suite.
  • Service-oriented with a demonstrated willingness to help the department and the organization achieve desired objectives and targets.

What We Offer:

  • $13 per hour * Dependent on education, training, experience, and internal equity.
  • Extended health and dental benefits upon joining.
  • In recruiting and developing our staff, we see strength in diversity of backgrounds, lived experiences, and identities.

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