Client Relations Specialist

1 month ago

Milton, Ontario, Canada ROCKWOOL Group Full time

Job Title: Client Relations Specialist

We are looking for a Client Relations Specialist to join our dedicated team. This position is a contract role with a focus on delivering exceptional service to our clients.

This role requires full-time presence at our headquarters. Standard working hours are from 8:30 AM to 5 PM or 9:30 AM to 6 PM, Monday through Friday.

Are you ready to contribute to a sustainable future?

In a dynamic and fast-paced environment, we are committed to responsible living for future generations. At ROCKWOOL, we strive to enhance modern living through our innovative stone wool products.

Join us in making a positive impact.

Your future team:

You will be part of the Client Relations Team, reporting directly to the Client Relations Manager. Our team consists of 10 dedicated specialists.

Key Responsibilities:

As a Client Relations Specialist, you will play a vital role within our Supply Chain division, acting as the first point of contact for our clients. Your daily responsibilities may include:

  • Efficiently processing a high volume of client orders and inquiries with professionalism and courtesy.
  • Documenting, managing, and addressing all client requests and issues.
  • Generating daily and weekly reports to ensure accurate order fulfillment.
  • Collaborating with various supply chain members to oversee the order process from initiation to delivery.
  • Building strong relationships to ensure the success of both our clients and ROCKWOOL.

Qualifications:

  • Proven experience in customer service.
  • 1-3 years of experience handling a significant volume of orders.
  • Familiarity with SAP is advantageous.
  • Proficiency in Excel is a plus.
  • A post-secondary degree is required.
  • Competence in MS Office applications.
  • Strong multitasking, self-management, and time-management skills are essential.

What we offer:

  • Competitive salary.
  • Comprehensive benefits package, including health, dental, vision, and more.
  • Generous paid time off and holidays.
  • Retirement pension matching program.
  • Work-life balance initiatives.
  • Life and disability insurance programs.
  • Educational assistance opportunities.
  • Support for maternity and paternity leave.
  • Fitness reimbursement programs.
  • Employee assistance programs.

About Us:

ROCKWOOL is the global leader in stone wool solutions. Established in 1937, we transform volcanic rock into sustainable products that enhance the quality of life for individuals and communities. With over 12,000 employees across 40+ countries and 51 manufacturing facilities, we are united by a common mission: to harness the natural power of stone to improve modern living.

Sustainability is at the core of our business strategy. We are committed to contributing to the United Nations Sustainable Development Goals (SDGs) and actively support multiple SDGs, including initiatives for ocean health.

Work Environment:

  • Our offices are designed to promote collaboration, creativity, and social engagement, enabling employees to thrive.
  • ROCKWOOL encourages community involvement and philanthropic initiatives, empowering employees to make a positive impact.

Commitment to Diversity:

We value diversity and inclusion in our workforce. With employees from 79 different nationalities, we are dedicated to providing equal opportunities and fostering a culture of respect and inclusion.

At ROCKWOOL, you will find a supportive team environment where our culture, known as "The ROCKWOOL Way," is built on our values of ambition, responsibility, integrity, and efficiency.

ROCKWOOL is proud to be an Equal Opportunity Employer, evaluating candidates without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

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