Senior Program Manager for Customer Experience

1 week ago


Vancouver, British Columbia, Canada Amazon Full time

**Company Overview**

At Amazon, we're revolutionizing the way people shop. Our mission is to provide every customer with access to every product at the best possible price.

We're seeking a seasoned Senior Program Manager to lead our Latam programs in designing, developing, testing, and deploying new customer experiences.

The ideal candidate will have 5+ years of technical program management experience, 7+ years of working directly with engineering teams, and 3+ years of software development experience.

**Salary Range:** $128,100 - $214,000 per year, depending on job-related knowledge, skills, and experience.

**Job Description**

In this role, you'll be responsible for leading cross-functional initiatives, defining product roadmaps, and driving project execution. You'll work closely with product and engineering teams to create mechanisms for timely, accurate, and comprehensive project delivery.

As a trusted advisor, you'll serve as a liaison between stakeholders and engineers, ensuring that deliverables meet timelines and quality standards.

**Required Skills and Qualifications**

  • 5+ years of technical program management experience
  • 7+ years of working directly with engineering teams
  • 3+ years of software development experience
  • Experience managing projects across cross-functional teams
  • Defining KPIs/SLAs used to drive multi-million dollar businesses

**Benefits**

We offer a dynamic work environment, inclusive team culture, and opportunities for growth and development. As a valued member of our team, you'll receive a competitive salary, equity, sign-on payments, and other forms of compensation as part of your total compensation package.



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