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Client Success Associate
2 months ago
At Element Fleet Management, we're redefining the fleet management industry to prioritize people and deliver exceptional client experiences. We're seeking a talented Client Success Associate to join our team and contribute to our mission.
About the Role
- As a Client Success Associate, you'll play a critical role in delivering value to our clients and ensuring an exceptional client experience.
- You'll work closely with our Fleet Management team to identify process improvement opportunities and develop solutions that leverage technology and business tools.
Responsibilities
- Execute day-to-day tactical requests as communicated by the Fleet Management team.
- Receive, complete, coordinate, and/or escalate requests and activities that support product and asset management.
- Manage exceptions to ensure processes / requests are followed up timely and closed loop.
- Identify requests that require specialized knowledge or escalation; leverage subject matter experts to quickly and efficiently resolve inquiries.
Requirements
- High School diploma or equivalent required. BS/BA in business or related field preferred (equivalent customer service experience may be considered in lieu of a BS/BA).
- Minimum 1 year of customer services experience, preferably in a B2B (business to business) or services organization.
- Solid working knowledge of Microsoft suite of programs.
- Strong excel knowledge, including formulas, data analytics, v-lookups, pivot tables, etc.
- Positive attitude and ability to work collaboratively with others who share different opinions.
- Ability to manage multiple tasks and priorities.
- Self-motivated and professional team player who works well with others.
- Ability to work in a constantly changing environment while achieving quality results.
What We Offer
- A culture of innovation, empowerment, decision-making, and accountability.
- Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness.
- Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays).
- Hybrid work environment for most positions.
Equal Opportunity Employer
Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans' status or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon request.
