Customer Service Representative

4 weeks ago


Bridgewater, Nova Scotia, Canada Scotia Business Centre Limited Full time

Job Title: Customer Service Representative

Job Summary: We are seeking a highly skilled Customer Service Representative to join our team at Scotia Business Centre Limited. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to inquiries, and resolving issues in a timely and professional manner.

Key Responsibilities:

  • Provide excellent customer service to clients via phone, email, and in-person
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Operate switchboard or telephone system to direct calls to the appropriate department or person
  • Record and relay information to clients and internal teams
  • Schedule and confirm appointments with clients
  • Perform clerical duties, such as filing and sorting and distributing mail
  • Answer telephone and relay telephone calls and messages
  • Calculate billing charges and maintain accurate records
  • Monitor mobile radio or telephone for emergency services
  • Provide emergency services as needed

Requirements:

  • High school diploma or equivalent required
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and under pressure
  • Ability to maintain confidentiality and handle sensitive information
  • Basic computer skills and knowledge of Microsoft Office

What We Offer:

  • Night shift premium
  • Parking available

How to Apply: If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, please submit your application to Scotia Business Centre Limited.



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