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ServiceNow Solutions Architect and Developer
2 months ago
Long View Systems is a dynamic IT provider that offers a unique career experience. Our company culture is built on four core pillars: Integrity, Competence, Value, and Fun. We pride ourselves on being a great place to work, with 90% of our team members rating us as such in a recent survey.
Job SummaryWe are seeking an experienced ServiceNow Solutions Architect to join our Integrated Global Services team. As a key member of our team, you will design and implement ServiceNow solutions that drive high value for our clients. If you are passionate about delivering cutting-edge solutions and want to lead a team in a company that values integrity, competence, value, and fun, we encourage you to apply.
Key Responsibilities- Architect and design ServiceNow solutions tailored to the Technology Provider Service Management (TPSM) ServiceNow product suite, including ITSM, CSM, VA, PA, App Engine, Service Bridge, and IntegrationHub.
- Design and implement ServiceNow solutions built on a multi-domain instance deployment of ServiceNow.
- Help clients and Long View leadership develop a ServiceNow technology roadmap adoption strategy to maximize their investments in the technology.
- Provide technical leadership and guidance throughout the solution lifecycle, from design to implementation and deployment.
- Conduct a thorough analysis of existing client processes and workflows, identifying areas for improvement and automation using ServiceNow.
- Ensure the scalability, performance, and stability of ServiceNow solutions, optimizing system resources and configuration settings.
- Conduct thorough testing of ServiceNow configurations and customizations, ensuring high-quality deliverables and adherence to industry best practices.
- Provide technical expertise and guidance to the Long View ServiceNow support team, assisting with troubleshooting and problem resolution.
- Provide ServiceNow platform training and mentorship to other team members in the business and at clients.
- Ensure ServiceNow platform security configuration aligns with corporate security policies and industry best practices.
- 8+ years of professional experience designing and deploying ServiceNow platform technology, as well as working in a client-facing consultant position.
- 5+ years of experience supporting ITSM, CSM, and domain-separated instances of ServiceNow.
- Strong communication and documentation skills, with the ability to communicate effectively both verbally and in writing, including high-quality technical documentation and diagrams.
- Ability to interact professionally with a diverse group, including executives, managers, developers, and subject matter experts.
- Excellent customer-facing presentation and training skills.
- Flexibility to adapt your work schedule to meet client needs and deadlines.
- Excellent problem-solving and multitasking skills.
- Certified System Administrator Certification (CSA)
- ITSM Certified Implementation Specialist (CIS-ITSM)
- Service Provider Certified Implementation Specialist (CIS-SP)
- Certified Master Architect (CMA) or Certified Technical Architect (CTA)
- Great people and culture
- Career growth – Permanent staff positions, paid training, career life planning, and relocation and travel opportunities
- Interesting work – Be part of exciting projects while accessing all the latest technologies
- Flexible environment – A workplace that values the importance of flexibility for personal/professional growth, happiness, and wellness
