Client Service Assistant

4 weeks ago


Prince George, British Columbia, Canada BFL Canada Full time

About the Role

We are seeking a highly skilled and detail-oriented Client Service Assistant to join our Commercial team in Prince George. As a key member of our team, you will be responsible for providing exceptional client service to our clients by providing professional and accurate documentation.

Key Responsibilities

  • Provide administrative support to the team, including printing correspondence, maintaining policy files, and processing cover notes and invoices.
  • Prepare certificate lists, issue certificates of insurance, and create abeyances as required.
  • Process incoming mail, update renewal lists, and ensure all correspondence is accurate and timely.
  • Work with the Accounting Department and insurers to resolve accounting discrepancies and related issues.
  • Respond to client inquiries, issue certificates of insurance, and contact insurers to confirm coverage.
  • Assist the CSM in preparing underwriting submissions and client proposals, and obtain claims history from the internal system or insurers.

Requirements

  • Strong understanding of ICBC and experience with fleets.
  • Level 2 license.
  • Tactful, mature, and professional attitude in internal and external matters.
  • Experience using EPIC is an asset.
  • Strong verbal and written communication skills.
  • Strong interpersonal skills.
  • Open and flexible to learning and doing new things.
  • Detail-oriented.

About Us

BFL CANADA is one of the largest employee-owned and operated Risk Management, Insurance Brokerage, and Employee Benefits consulting services firms in North America. We are a national collaborative team that thrives in a fast-paced environment.

Office Information

Our Prince George office is centrally located in the downtown core, with regular operating hours from Monday to Friday, 8:30 – 5:00. We offer free parking on a private lot adjacent to our building.

Accommodations

We welcome and encourage applications from people with diverse abilities. BFL Canada is committed to fostering an environment that is diverse, equitable, inclusive, and accessible to all.


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