Technical Systems Analyst

2 weeks ago


Vancouver, British Columbia, Canada Vancouver Airport Authority Full time

We are seeking an experienced Technical Systems Analyst to join our team at Vancouver Airport Authority. As a Technical Systems Analyst, you will play a critical role in supporting the airport's IT systems and services.

Job Description

The successful candidate will be responsible for performing technical design, support, and planned maintenance tasks related to IT systems and services. This includes working as part of a team to support the infrastructure, applications, functionality, and service delivery for mission-critical airport systems.

  • Project management, including gathering technical requirements and providing design inputs for technical and functional components of systems; identifying, estimating work effort and executing technical tasks; and testing, working with business units to implement systems and transitioning systems to operations.
  • Preparing technical documentation for support teams and reviewing support documentation for transition.
  • Providing technical analysis of incidents and outages, and monitoring trend analysis on system performance, availability, and reliability.
  • Creating preventative maintenance plans and troubleshooting guides in consultation with suppliers, and creating detailed change requests for fixes and enhancements to assigned systems.
  • Providing support to business units, including ongoing guidance regarding best practices for system design and configuration.
  • Administering Office 365, System Center Configuration Manager, Microsoft Intune, Microsoft Active Directory, Group Policy Objects, Windows 10/11 Azure, VMware, and a variety of desktop and server applications.

This is a permanent, full-time position with a competitive salary range of $120,000 - $150,000 per year, commensurate with experience, plus benefits.

Required Skills and Qualifications
  • A minimum of five years' recent, related experience working with, supporting, and delivering IT systems in Microsoft and/or Linux environments, supported by a degree in Computer Information Systems or similar.
  • Must hold the following certifications: Microsoft MCSE, MCITP, or MCTS.
  • Experience with virtual server platforms, storage devices, and computer network resources.
  • Familiarity with cloud computing, Azure, VMware.
  • Experience in delivering projects, including writing technical documentation.
  • Demonstrated experience with Office 365, System Center Configuration Manager, Microsoft Intune, MDM, Microsoft Active Directory, Group Policy Objects, Azure, and VMware.
  • Ability to provide on-call support and potential shift/night work.
  • Proficiency with Microsoft Office suite, Microsoft Visio, and Microsoft Project.
  • Experience with handling support and maintenance of services hosted on the cloud.
  • Able to coordinate and manage projects, including writing technical documentation.
  • Solid critical thinking and analytical skills.
  • Solid communication (oral and written) and relationship building skills with all levels of an organization, both internally and externally.
Benefits

We offer a comprehensive benefits package, including:

  • Generous vacation days and extensive health benefits.
  • Retirement savings matching.
  • Wellness programs.
  • Commuting support.
  • Continuous learning opportunities.
About Us

Vancouver Airport Authority is more than just an airport. We are all leaders and trailblazers for change and innovation. Our team is committed to delivering customer excellence and making a positive impact on our community.



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