IT Service Delivery Expert

1 week ago


Halifax, Nova Scotia, Canada NTT DATA, Inc. Full time

Key Responsibilities

The Service Analyst will be responsible for:

  • Operational Activities:
  • - Conducting monitoring activities, including proactive and reactive monitoring.
  • - Managing case queues, responding to customer inquiries, and resolving issues in a timely manner.
  • - Collaborating with internal teams to resolve complex issues and improve service delivery.

Skills and Qualifications

To excel in this role, you will need:

  • Technical Expertise:
  • - Experience with monitoring and ITSM tools, including Datadog and ITIL v4.
  • - Knowledge of API development, user authentication, applications operations, scripting, and automation.

Certifications

The ideal candidate will possess:

  • Certifications:
  • - ITIL 4 Foundations certification.

Benefits

We offer a competitive compensation package, including benefits and opportunities for career growth and development.

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