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Healthcare Service Delivery Manager

1 week ago

Halifax, Nova Scotia, Canada Nova Scotia Health Authority Full time

About Nova Scotia Health Authority

Nova Scotia Health is the largest provider of health services in Nova Scotia, with specialized services offered to clients throughout Atlantic Canada.

We are on a mission to achieve excellence in health, healing, and learning through working together. Our passionate team provides a variety of high-quality inpatient and outpatient services including academic, tertiary, and quaternary care, as well as continuing care, primary health care, public health, and mental health and addictions.

Join our diverse team of innovators, collaborators, and creative thinkers today.

Job Summary

The Healthcare Service Delivery Manager will be responsible for the planning and coordination of services and daily operations of people-centered programs within Nova Scotia Health.

Working collaboratively with patients/clients, families, management, staff, physicians, community partners, and service providers, the manager will apply strategic and analytical thinking to address challenges to achieve high-quality, safe, and cost-effective services to better support patient experience/outcome.

Main Responsibilities

  • Providing leadership and direction for assigned units to ensure goals and objectives are continually met.
  • Promoting and emphasizing people-centered care in partnership with the patient, family, and healthcare team.
  • Developing, implementing, and maintaining an active human resource plan including recruitment, selection, interviewing, and hiring.
  • Preparing and analyzing relevant financial and clinical data, reporting trends, identifying where corrective action is required for budget variances, implementing changes as required, and evaluating the effectiveness of the changes.
  • Establishing and maintaining effective communication processes across clinical teams, geographically different sites, other disciplines, and stakeholders within Nova Scotia Health.
  • Managing process improvements for quality patient care and enhancing capacity.
  • Representing their discipline or service/program by active participation in meetings and committees.
  • Providing strategic and operational leadership that supports service delivery excellence and collaboration with other program areas.
  • Monitoring clinical service delivery on a day-to-day basis to ensure compliance with Nova Scotia Health policy and procedures and adherence to evidence-based practice, provincial standards, and accreditation requirements.

About You

We would love to hear from you if you have the following:

  • Baccalaureate degree in Nursing or equivalent health-related degree.
  • Master's degree an asset.
  • Current registration with NSCN or equivalent health-related regulatory body.
  • Minimum five years of recent experience in a leadership and/or management position with responsibilities related to program planning, evaluation, human resources, and financial management within a unionized environment.
  • Previous leadership/management experience an asset.
  • Experience and expertise in process planning and redesign work.
  • Demonstrated knowledge and understanding of issues and trends impacting the publicly funded healthcare system, nationally and internationally.
  • Requires a high level of sound judgment, initiative, and self-direction.
  • Demonstrates high degrees of independent decision-making, motivation, creativity, flexibility, adaptability, and change management knowledge.
  • Proven and highly developed leadership skills including vision, self-awareness, relationship and team building skills, and communication skills.
  • Demonstrates knowledge of the various professional scopes of practice.
  • Demonstrates knowledge of healthcare structures, environments, and services.
  • Demonstrates experience managing in a unionized environment.
  • Demonstrates critical thinking and problem-solving skills.
  • Demonstrates ability to manage human resources, financial resources, capital assets, and information.
  • Competencies in other languages an asset, French preferred.

Compensation and Benefits

$45.45 - $60.39 Hourly

Successful candidates may be eligible for our benefits package which includes health, dental, travel, long-term disability, and life insurance coverage as well as a defined benefit pension plan.