Regional Service Delivery Manager
4 days ago
As a District Service Manager at ImageFIRST Healthcare Laundry Specialists, you will play a critical role in ensuring the delivery of exceptional service to our healthcare clients. Our commitment to providing top-notch service has earned us one of the highest customer retention rates in the industry – 97%.
About Us
We were founded in 1967 and have since become the largest and only national linen rental and laundry service specializing in the healthcare market. We pride ourselves on being leaders in infection prevention, owning and operating the most HLAC-accredited facilities in the industry.
Your Responsibilities
- Develop and implement strategies to improve service delivery and client satisfaction
- Lead a team of service personnel to ensure timely and efficient delivery of linens and laundry services
- Conduct regular audits and inspections to ensure compliance with company policies and regulations
- Provide coaching and training to service personnel to enhance their skills and knowledge
- Manage daily account functions, including audits, scrub counts, route reconciliations, and truck maintenance logs
- Ensure accuracy and timeliness of daily invoices
- Develop and maintain strong relationships with clients to understand their needs and preferences
Why Join Us?
We offer a range of benefits to support your well-being and career development:
- Competitive pay
- Medical, Dental, Vision insurance
- Pet, Legal, and Hospital Indemnity Insurance
- 401k (match)
- Paid Time Off Package
- Referral Program
- Tuition Reimbursement
- Great company culture
- Collaborative team environment
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