Highly Skilled Operations Specialist
2 weeks ago
Company Overview
Royal Bank of Canada is a leading financial institution dedicated to delivering exceptional service and innovative solutions to our clients.
Salary
The salary for this position is estimated to be between $60,000 to $80,000 per year, depending on experience.
Job Description
This highly skilled operations specialist will play a crucial role in ensuring the smooth operation of our customer service delivery. Key responsibilities include:
- Providing day-to-day customer service support via phone, email, and chat
- Escalating unresolved issues or significant breaches of Service Level Agreements (SLAs)
- Providing technical and business process expertise for GSI system processing, problem identification, and resolution
Required Skills and Qualifications
To succeed in this role, you will need:
- Superior knowledge of Excel and Word
- Strong decision-making, analytical, and problem-solving skills
- Well-developed conflict resolution skills
- Capability of delivering information to partners, management, and staff
- Demonstrated change management and collaboration capabilities
- Multitasking skills
Benefits
We offer a comprehensive benefits package that includes:
- Competitive pay and high-earning potential
- All the tools, training, and team support you need to grow your career
- Flexible work/life balance options
- Sophisticated RBCI software tools to boost your productivity
Others
Please note that this is a 12-month contract position. If you are a motivated and detail-oriented individual looking for a challenging opportunity, we encourage you to apply.
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