Conseiller Service Clientèle ABB
1 day ago
L'équipe de service clientèle d'ABB recherche un conseiller service clientèle pour rejoindre son équipe multidisciplinaire basée à Québec. Le rôle consiste à fournir des conseils et une assistance aux clients dans le cadre du service après-vente.
Rôle et responsabilités- Fournir des conseils et une assistance aux clients par téléphone, courrier électronique ou visioconférence;
- Effectuer ses tâches en respectant les normes établies, les directives, les processus de travail, les politiques et les procédures en place;
- Prêter assistance aux activités de service clients liés à la ligne de produits ICOS (Sensi +);
- Assurer un niveau élevé de satisfaction de la clientèle;
- Participer à atteindre et dépasser les cibles de vente du département de service;
- Diplôme en génie physique ou génie métallurgique ou autres disciplines connexes;
- Connaissance de l'analyse métallographique est un atout;
- 2 années d'expérience pertinentes en service à la clientèle;
- Excellente connaissance de l'anglais et du français (écrit et parlé);
- Habiletés en matière de communication, souci de la satisfaction de la clientèle, souci de l'ordre et de la qualité;
L'offre de salaire pour ce poste est de 65 000 $ par an, avec possibilité de progression en fonction des performances. De plus, vous bénéficierez d'un régime de retraite, d'assurance maladie et d'une formation continue pour vous aider à développer vos compétences et à atteindre vos objectifs professionnels.
À propos de nousNous sommes fiers de faire partie de l'équipe ABB, une entreprise leader dans la fabrication d'instruments intelligents et d'analyses. Nous sommes engagés à offrir un environnement de travail bienveillant où chacun se sent valorisé, respecté, inclus et soutenu. Nous nous engageons également à veiller à ce que toutes les politiques et pratiques respectent le Programme d'équité en matière d'emploi.
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