Room Attendant

2 weeks ago

Ottawa, Ontario, Canada Accor Full time
Job Summary

Accor is seeking a highly skilled and dedicated Room Attendant to join our team at Fairmont Chateau Laurier in Ottawa, Canada. As a Room Attendant, you will be responsible for ensuring the highest level of cleanliness and comfort for our guests.

Key Responsibilities
  1. Provide exceptional service to external and internal guests, maintaining a welcoming and friendly atmosphere.
  2. Communicate effectively with Housekeeping leaders to address any guest requests or concerns.
  3. Take ownership of guests' privacy and belongings, ensuring exceptional service standards.
  4. Clean and sanitize assigned guestrooms and public spaces, adhering to Accor's brand standards and quality assurance guidelines.
  5. Participate in deep cleaning of rooms as required and maintain proper usage of cleaning supplies and equipment.
  6. Update and record all cleaned rooms, ensuring accurate documentation.
  7. Foster positive cross-departmental relationships to create a seamless experience for guests.
  8. Report any maintenance needs in guest rooms, service areas, and public spaces.
  9. Ability to work weekends, holidays, and shift work as scheduled.
Requirements
  1. Previous housekeeping experience is an asset.
  2. Excellent communication and organizational skills.
  3. Strong interpersonal and problem-solving abilities.
  4. Highly responsible and reliable.
  5. Ability to work cohesively with fellow colleagues as part of a team with minimum supervision.
  6. Ability to focus attention on guest needs, remaining calm and courteous at all times.
Why Work for Accor?

Accor is an inclusive company that values diversity and promotes equal opportunities. We offer a range of benefits, including a comprehensive extended health benefits package, food and beverage discounts, and learning programs through our academies. Join our team and discover a career that allows you to make a difference and grow professionally.

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