Senior Technical Support Expert

2 weeks ago


Edmonton, Alberta, Canada Finning Full time

At Finning, we are seeking a Senior Technical Support Expert to join our team in providing advanced technology solutions.

About the Role

This is an exciting opportunity for a skilled and experienced technical support professional to work with our customers across various industries, including surveying, civil construction, mining operations, and related engineering fields.

The ideal candidate will have a strong background in technical support, with a minimum of 5 years of experience in troubleshooting and resolving complex technical issues.

Salary Range:

$80,000 - $110,000 per year, depending on location and experience.

Job Description

  • Technical Support: Provide expert-level technical support to customers, resolving complex technical issues related to Trimble, Caterpillar, UAV systems, and proximity detection devices.
  • Customer Training: Deliver training sessions to customers and end-users on the operation and maintenance of technology products.
  • Sales Support Collaboration: Work closely with sales representatives to evaluate customer needs and develop tailored technology solutions.
  • Inventory Management: Assist with the administration of assigned tooling and products.
  • Internal Training: Conduct training sessions for team members to enhance their product knowledge and troubleshooting skills.
  • Performance Reporting: Analyze and report on product performance, identifying trends in failures and serviceability issues.
  • Field Coordination: Coordinate with colleagues to ensure efficient diagnosis and repair at customer sites.
  • Expertise Maintenance: Maintain up-to-date knowledge of industry-leading products, including advanced software such as Business Center HCE and machine guidance systems.
Required Skills and Qualifications

To be successful in this role, you will need:

  • A minimum of 5 years of experience in technical support, preferably in the surveying, civil construction, or mining industries.
  • Strong technical expertise in Trimble Office software products, including Business Center.
  • Excellent communication and problem-solving skills.
  • A technical diploma or certificate in Civil Engineering or Geomatics (or relevant work experience).
Benefits

We offer a competitive salary range, comprehensive benefits package, and opportunities for career growth and development.

Location

This role is based in [location], with travel required to customer sites (approximately 30-40% of the time).



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