Business Operations Manager

4 weeks ago


Kamloops, British Columbia, Canada BCLC Full time
About the Role

We are seeking a highly skilled and experienced Manager, Business Operations to join our team at BCLC. As a key member of our Operations team, you will play a critical role in ensuring the efficient and effective operation of our gaming services, maximizing profit and revenue generation, and ensuring BCLC's direct delivery of casino entertainment in a socially responsible manner with high integrity.

Key Responsibilities
  • Build collaborative relationships with internal and external stakeholders to resolve issues that positively impact our player experience.
  • Complete complex escalations of customer service issues related to their gaming experience.
  • Collaborate with player health teams to ensure our products are aligned with our responsible gambling ambitions.
  • Collaborate with service providers on business plans that align with revenue targets, divisional strategies, and operational efficiency.
What You Will Accomplish
  • Develop and implement strategies to improve operational efficiency and reduce costs.
  • Lead cross-functional teams to achieve business objectives and improve player experience.
  • Collaborate with stakeholders to identify and mitigate risks to BCLC's business.
  • Develop and maintain relationships with key stakeholders, including service providers and internal teams.
What We Offer
  • A competitive salary range of $82,108.00 - $102,635.00 - $128,294.00.
  • A defined benefit pension plan that provides a recurring income you can depend on for life throughout retirement.
  • Professional development opportunities, including education/certification sponsorship, in-house leadership cohorts, and LinkedIn Learning.
  • A 37.5 hour work week and a focus on work-life integration.
About BCLC

BCLC is a social purpose company that exists to generate win-wins for the greater good. We are committed to creating a better world through our business decisions and actions. As a member of our team, you will be part of a dynamic and inclusive environment where everyone can feel like they belong.

We value Respect, Integrity, and Community, and we are committed to providing an inclusive environment where everyone can feel like they belong. We are an industry leader in player health and responsible gambling, and we are committed to making a positive impact on our community.



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