Bilingual Customer Care Representative

6 days ago


Montreal, Quebec, Canada Recrute Action Full time
Job Summary

We are seeking highly motivated individuals to support our clients in the insurance industry. As a Bilingual Customer Care Representative, you will play a vital role in delivering exceptional customer service and guiding clients through complex moments in their lives. Your expertise will ensure clients feel informed and supported.

Key Responsibilities

• Manage high volumes of client inquiries with dedication to accuracy and timeliness.
• Apply customer service expertise to deliver clear, accurate responses and solutions while adhering to industry regulations.
• Maintain professionalism in a fast-paced environment, demonstrating problem-solving abilities to effectively assist clients.

Requirements

• High School Diploma required.
• College or University degree considered an asset.
• 2–4 years of customer service experience, preferably in an information center, retail, or service-oriented setting.
• Bilingual in English and French (spoken and written) to support clients in both languages.
• Proficiency with Microsoft Office Suite, including Teams and Outlook.
• Problem-solving skills and adaptability to thrive in an evolving, fast-paced environment.
• Detail-oriented with a commitment to continuous learning, including quickly mastering new applications, products, and services.
• Excellent research abilities, with the capacity to utilize multiple administrative systems simultaneously.
• Experience with Salesforce (nice to have).
• Background in group benefits, insurance, or previous contact center roles (nice to have).

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