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Executive Chef Department Manager

2 months ago

Cambridge, Ontario, Canada Farm Boy Full time

About Farm Boy

Farm Boy is a leading retailer of fresh food and grocery products, committed to providing an exceptional shopping experience for our customers. We are passionate about creating a unique and fresh food shopping experience, and we are seeking a talented individual to join our team as an Executive Chef Department Manager.

Job Summary

The Executive Chef Department Manager is responsible for ensuring that all objectives and goals of the department and store are met and/or exceeded. This includes day-to-day management of specific aspects of the department, such as ordering, merchandising, labor scheduling, and customer service. The successful candidate will be responsible for providing superior customer service, working with the Store Manager and Retail Specialist to execute strategies aimed at successfully accomplishing stated goals, and leading the team to achieve exceptional results.

Key Responsibilities

  • Customer Service
    • Provide exceptional customer service and support Farm Boy's vision of the best fresh shopping experience.
  • Department Management
    • Work with the Store Manager and Retail Specialist to execute strategies aimed at successfully accomplishing stated goals (financial results).
    • Team development, interviewing, training, reviews, coaching, motivation, and recognition, all while maintaining a high level of confidentiality and trust.
    • Consistent and effective communication to lead the team, including one-on-one coaching, huddles, metrics, product knowledge, and corporate policies and procedures.
  • Retail Operations
    • Responsible for retail operations and deliverables (inventory, ordering, item maintenance, quality and rotation, shrink, merchandising, invoicing, scheduling, payroll).
    • Participate in store coverage rotation as a Manager on Duty (e.g., opening/closing store, alarm system emergency contact support) as directed by the Store Manager.
  • Compliance and Safety
    • Ensure compliance with Safe Food Handling regulations as well as Health and Safety policies and procedures.

Qualifications

  • Typically requires completion of a post-secondary program with an emphasis in business, plus a minimum of 3 years of progressively responsible supervisory or management experience in a similar role or an equivalent combination of education and experience.
  • Successful completion of a Public Health Food Handler certification, Smart Serve plus Level A First Aid and Basic CPR certification, or the commitment to complete within 6 months.
  • Excellent organizational, interpersonal, and analytical skills.
  • Clear and effective communication style, both written and oral.
  • Good judgment and decision-making abilities while communicating with customers and Farm Boy team members.
  • Ability to learn manual and automated systems/tools.
  • Skilled at working in a fast-paced environment while maintaining priorities and a high level of performance.
  • Flexible schedule, including weekends, evenings, and holidays.
  • Fluency in English and French shall be considered an asset.

Work and Sensory Environment

  • Providing service to several people or departments, working under many simultaneous deadlines.
  • Required to stand and walk for long periods of time during shift.
  • Required to lift, carry, or handle heavy objects.

Additional Information

Farm Boy is an equal opportunities employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and accessible work environment for all employees.