Hotel Receptionist

2 weeks ago

Williams Lake, Canada BC Ltd Full time

Job Summary: We are seeking a highly organized and detail-oriented Guest Services Coordinator to join our team at BC Ltd. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and enjoyable stay.

Key Responsibilities:

  • Register arriving guests and assign rooms in a timely and efficient manner.
  • Process group arrivals and departures, taking into account the specific needs of each group.
  • Take, cancel, and change room reservations as necessary, ensuring accurate and up-to-date records.
  • Provide guests with information on hotel facilities and services, as well as recommendations for local points of interest.
  • Process guests' departures, calculate charges, and receive payments in a professional and courteous manner.
  • Maintain an accurate inventory of vacancies, reservations, and room assignments.
  • Follow emergency and safety procedures at all times.
  • Perform various clerical duties, including faxing, filing, and photocopying.
  • Answer telephone calls and relay messages to guests and staff.
  • Assist guests with special needs, providing personalized support and care.
  • Provide exceptional customer service, responding to guest inquiries and resolving any issues that may arise.

    Requirements:

    • Secondary (high) school graduation certificate.
    • Ability to work under pressure and maintain a high level of attention to detail.
    • Permanent work term.
    • Work language: English.
    • 40 hours per week.

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