Hotel Front Desk Clerk

4 days ago

Markham, Ontario, Canada Park Inn by Radisson Toronto-Markham Full time
Job Title: Front Desk Hotel Clerk

We are seeking a highly organized and detail-oriented Front Desk Hotel Clerk to join our team at Park Inn by Radisson Toronto-Markham.

Job Summary:

The Front Desk Hotel Clerk will be responsible for providing exceptional customer service to our guests, handling room assignments, and processing arrivals and departures. This is a fantastic opportunity to work in a fast-paced environment and develop your skills in customer service and hotel operations.

Key Responsibilities:
  • Register arriving guests and assign rooms
  • Process group arrivals and departures
  • Take, cancel, and change room reservations
  • Provide information on hotel facilities and services
  • Provide general information about points of interest in the area
  • Process guests' departures, calculate charges, and receive payments
  • Maintain an inventory of vacancies, reservations, and room assignments
  • Clerical duties (i.e., faxing, filing, photocopying)
  • Answer telephone and relay telephone calls and messages
  • Assist clients/guests with special needs
  • Provide customer service
Requirements:
  • 1 year to less than 2 years of experience in a similar role
  • Attention to detail
  • Fast-paced environment
  • Standing for extended periods
  • Work under pressure
What We Offer:
  • As per collective agreement
  • Free parking available
  • Learning/training paid by employer
  • On-site amenities
Support for Newcomers and Refugees:
  • Participates in a government or community program or initiative that supports newcomers and/or refugees
  • Assists with immediate settlement needs of newcomers and/or refugees (for example: housing, transportation, storage, childcare, winter clothing, etc.)
  • Supports social and labour market integration of newcomers and/or refugees (for example: facilitating access to community resources, language training, skills training, etc.)
  • Recruits newcomers and/or refugees who were displaced by a conflict or a natural disaster (for example: Ukraine, Afghanistan, etc.)
  • Supports newcomers and/or refugees with foreign credential recognition
  • Offers mentorship programs that pair newcomers and/or refugees with experienced employees
  • Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees
Support for Indigenous People:
  • Participates in a government or community program or initiative that supports Indigenous people
  • Offers mentorship, coaching, and/or networking opportunities for Indigenous workers
  • Develops and maintains relationships with indigenous communities, indigenous-owned businesses, and organizations
  • Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers
  • Facilitates access to Elders who can offer support and guidance to Indigenous workers
Support for Visible Minorities:
  • Participates in a government or community program or initiative that supports members of visible minorities
  • Applies hiring policies that discourage discrimination against members of visible minorities (for example: anonymizing the hiring process, etc.)
  • Offers mentorship programs that pair members of visible minorities with experienced employees
  • Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities

We are an equal opportunities employer and welcome applications from diverse candidates.

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