Hotel Receptionist

Job Title: Front Desk Hotel Clerk

We are seeking a highly organized and detail-oriented Front Desk Hotel Clerk to join our team at Park Inn by Radisson Toronto-Markham. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and efficient check-in and check-out process, and maintaining the overall cleanliness and organization of the front desk area.

Key Responsibilities:

• Guest Services: Register arriving guests, assign rooms, and provide information on hotel facilities and services.
• Front Desk Operations: Process group arrivals and departures, take, cancel, and change room reservations, and maintain an inventory of vacancies, reservations, and room assignments.
• Clerical Duties: Perform clerical tasks such as faxing, filing, and photocopying, and answer telephone calls and relay messages.
• Customer Service: Provide exceptional customer service, respond to guest inquiries, and resolve any issues or concerns in a professional and courteous manner.

Requirements:

• Education: Bachelor's degree or equivalent experience.
• Experience: 1 year to less than 2 years of experience in a similar role.
• Language: English.

Benefits:

• Free Parking: Free parking available for employees.
• Learning and Training: Paid learning and training opportunities.
• On-Site Amenities: Access to on-site amenities.

Support for Newcomers and Refugees:

• Partnership: Participates in a government or community program or initiative that supports newcomers and/or refugees.
• Settlement Support: Assists with immediate settlement needs of newcomers and/or refugees.
• Social and Labour Market Integration: Supports social and labour market integration of newcomers and/or refugees.

Support for Indigenous People:

• Partnership: Participates in a government or community program or initiative that supports Indigenous people.
• Mentorship: Offers mentorship, coaching, and/or networking opportunities for Indigenous workers.

Support for Visible Minorities:

• Partnership: Participates in a government or community program or initiative that supports members of visible minorities.
• Mentorship: Offers mentorship programs that pair members of visible minorities with experienced employees.

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