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Enterprise Customer Success Manager

2 months ago

Toronto, Ontario, Canada SAP Full time
About the Role

We are seeking a highly skilled Enterprise Customer Success Manager to join our team at SAP. As a key member of our organization, you will be responsible for driving customer value, business outcomes, and satisfaction through strategic customer engagement and value realization.

Key Responsibilities
  • Develop and execute customer success strategies to drive long-term value and satisfaction
  • Collaborate with cross-functional teams to identify and address customer needs and pain points
  • Provide expert guidance on SAP solutions and their applications to drive business outcomes
  • Build and maintain strong relationships with customers and internal stakeholders to ensure seamless execution of customer success initiatives
  • Develop and deliver training programs to enhance customer skills and knowledge on SAP solutions
  • Conduct regular business reviews to assess customer satisfaction and identify areas for improvement
  • Develop and implement customer success metrics and key performance indicators (KPIs) to measure success
Requirements
  • 10+ years of experience in sales, consulting, or customer success management with complex business software/IT solutions
  • Strong knowledge of SAP solutions and their applications
  • Experience with long-term planning of resources, technology, and account structure
  • Knowledge of financial, competitive, and regulatory environments
  • Understanding of cloud and on-premise software solutions
  • Experience with complex global transformation programs and execution thereof
  • Ability to manage in highly complex organizations and apply risk-mitigation strategies
  • Proven ability to engage with key customer stakeholders in a manner that organically drives renewals, expansions, and up-sells of subscription or perpetual license-based solutions
About SAP

SAP is a global leader in enterprise software and software-related services. Our innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. We are committed to helping our customers run better and improve people's lives. At SAP, you can bring out your best and make a meaningful impact on the world.

We are an equal opportunity employer and welcome applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion. If you are passionate about making a difference and want to be part of a dynamic and innovative team, we encourage you to apply for this exciting opportunity.