Assistant Store Manager

4 weeks ago


Montreal, Quebec, Canada EssilorLuxottica Group Full time

Job Summary

The Assistant Store Manager at EssilorLuxottica Group is a key leadership role responsible for driving business results and delivering exceptional customer experiences. As a leader in absence of or in support of the Store Manager, you will behave as a business owner within the marketplace and Antoine Laoun organization.

Main Responsibilities

  • Business Performance: Deliver quality and improvement to meet or exceed all key performance indicators (KPIs), including Comp Sales, % Sales to Plan, Conversion & Customer Count, Comp Growth, Increased Traffic, Store Operating Profitability, Continuity of Care, Exam Growth & Retention Goals, Net Promoter Score, and Current year objectives.
  • Retail Business Acumen: Demonstrate a strong understanding of retail business, translating to positive sales, business results, and understanding competitors and market trends.
  • Team Leadership: Partner with the Store Manager to lead and develop the team, delivering clear, constructive, timely feedback and supporting development or disciplinary action as needed.
  • Store Operations: Support store business plans to maximize sales and profit, leveraging strengths and addressing opportunities for recovery, and execute visual directives to maintain store appearance.
  • Customer Focus: Maintain a positive working relationship with doctors and promote team compliance to all policies and procedures.

Requirements

  • Education: High School graduate or equivalent.
  • Experience: 1+ year(s) management/supervisory experience with direct reports.
  • Skills: Strong basic math skills, familiarity with cash register, computers, and calculators, and a strong command of the English language for all written correspondence and oral communication.
  • Preferred Qualifications: College degree or equivalent, previous experience in leadership positions within retail and customer service industries, knowledge of basic optics, and state licensure (if applicable) and/or ABO Certification in non-licensed states.


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