Senior Operations Manager for Brokerage Services

2 days ago


Toronto, Ontario, Canada Fidelity Investments Full time

At Fidelity Clearing Canada, we're seeking a seasoned professional to lead our Core Operations teams and drive business growth through exceptional client service.

About the Role

This senior operations manager will oversee complex business projects, manage escalated service issues, and develop strong relationships with key partners across the organization.

The ideal candidate will have 7-10 years of experience in the financial services industry, including at least 5 years in a people management role. A minimum of three-year post-secondary degree or equivalent work experience is required.

Key Responsibilities
  • Lead Core Service teams and contribute to the development of the service delivery model for Fidelity Clearing Canada and its clients
  • Oversee complex business projects and escalate service issues to quick resolution
  • Build and amend resolution workflows using enhanced technology for proper case management
  • Develop strong relationships with key partners across FCC to enhance client experience while mitigating risks
  • Work with internal partners to suggest process improvements to better support clients
What We Offer

We offer a competitive salary range of $120,000 - $180,000 per year, depending on experience, as well as a comprehensive benefits package, including health and dental insurance, retirement savings plan, and paid time off.

In addition to a dynamic work environment and opportunities for professional growth, you'll enjoy flexible working hours and a collaborative team culture.

Requirements
  • 7-10 years of experience in the financial services industry, including at least 5 years in a people management role
  • Minimum of three-year post-secondary degree or equivalent work experience
  • Solid understanding of brokerage industry and discretionary investment management industry
  • Previous experience in an operations role or customer service role working directly with institutional Investment Brokers, Portfolio Managers clients within the brokerage industry
Why Join Us?

Fidelity Clearing Canada is a leading independent clearing broker and custodian in the Canadian market. We provide trade execution, clearing, custody, and back-office support services to Canadian-based brokerage firms and the Canadian brokerage arms of U.S.-based firms.



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