Field Service Engineer

1 month ago

Richmond, British Columbia, Canada Corvus Energy Full time
Job Summary

The Field Service Engineer is responsible for overseeing the installation and commissioning of large-scale complex Energy Storage Systems at customer sites. This role requires a high level of technical expertise, excellent problem-solving skills, and the ability to work independently and as part of a team.

Key Responsibilities
  • Install and commission Corvus Energy Storage Systems at customer sites.
  • Supervise installation and commissioning activities at customer sites and provide support to all on-site teams.
  • Coordinate on-site activities with Shipyard, System Integrator, Service-provider & internal Corvus personnel.
  • Inspect quality of installation and, together with the Service Manager and Project Manager, provide approval for the next phase of the installation process.
  • Assist with installation build schedule & site resource plan.
  • Diagnose and repair hardware assembly problems; diagnose and repair software configuration, network and integration issues; update ESS firmware.
  • Provide remote support to guide and assist customers with troubleshooting, diagnosis, repair, and resolution of customer issues.
  • Create and update customer issued tickets and escalate as required. Ability to provide up-to-date status on assigned customer issues.
  • Collect and analyze customer ESS data and perform data analysis to support troubleshooting.
  • Collect State of Health (SOH) test data, perform data analysis and create reports.
  • Create Sales Orders and RMAs for shipping components to and from customers.
  • Create and maintain internal and customer-facing documentation related to installation, operation, testing, rework and diagnostics of Corvus ESS systems.
  • Create accurate customer facing reports related to on-site test results, repair summaries, warranty, failure analysis, etc.
  • Provide technical training to customers regarding system installation, maintenance, troubleshooting, and operation.
  • Participate In development of Service Engineering Training Programs for new product introductions.
  • Perform additional tasks as required and determined by the Service Manager.
Requirements
  • Degree or Diploma in Electrical/Electronic or Mechanical Engineering.
  • Minimum of 7 years of practical work experience in a Service Engineering environment, preferably in marine electronics.
  • Experience with a wide range of marine trades and construction project management.
  • Experience with the installation, testing, troubleshooting, and commissioning of complex industrial equipment.
  • Experience working with communication systems and networks. Working knowledge of data transfer standards.
Preferred Qualifications
  • Excellent troubleshooting and practical problem-solving skills applied to electrical, mechanical, and software systems, as well as large system installation.
  • A high level of computer literacy is required.
  • Professional English skills, both written and verbal.
  • Excellent customer relation, organization, multi-tasking and communication skills.

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