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Field Service Engineer

2 months ago

Richmond, British Columbia, Canada Corvus Energy Full time
Job Summary

The Field Service Engineer is responsible for overseeing the installation and commissioning of large-scale complex Energy Storage Systems at customer sites. This role requires a high level of technical expertise, excellent problem-solving skills, and the ability to work independently and as part of a team.

Key Responsibilities
  • Install and commission Corvus Energy Storage Systems at customer sites.
  • Supervise installation and commissioning activities at customer sites and provide support to all on-site teams.
  • Coordinate on-site activities with Shipyard, System Integrator, Service-provider & internal Corvus personnel.
  • Inspect quality of installation and, together with the Service Manager and Project Manager, provide approval for the next phase of the installation process.
  • Assist with installation build schedule & site resource plan.
  • Diagnose and repair hardware assembly problems; diagnose and repair software configuration, network and integration issues; update ESS firmware.
  • Provide remote support to guide and assist customers with troubleshooting, diagnosis, repair, and resolution of customer issues.
  • Create and update customer issued tickets and escalate as required. Ability to provide up-to-date status on assigned customer issues.
  • Collect and analyze customer ESS data and perform data analysis to support troubleshooting.
  • Collect State of Health (SOH) test data, perform data analysis and create reports.
  • Create Sales Orders and RMAs for shipping components to and from customers.
  • Create and maintain internal and customer-facing documentation related to installation, operation, testing, rework and diagnostics of Corvus ESS systems.
  • Create accurate customer facing reports related to on-site test results, repair summaries, warranty, failure analysis, etc.
  • Provide technical training to customers regarding system installation, maintenance, troubleshooting, and operation.
  • Participate In development of Service Engineering Training Programs for new product introductions.
  • Perform additional tasks as required and determined by the Service Manager.
Requirements
  • Degree or Diploma in Electrical/Electronic or Mechanical Engineering.
  • Minimum of 7 years of practical work experience in a Service Engineering environment, preferably in marine electronics.
  • Experience with a wide range of marine trades and construction project management.
  • Experience with the installation, testing, troubleshooting, and commissioning of complex industrial equipment.
  • Experience working with communication systems and networks. Working knowledge of data transfer standards.
Preferred Qualifications
  • Experience in the marine industry and knowledge of ship systems (electrical & mechanical) is an asset.
  • Experience with lithium-ion battery technology and systems is an asset.
  • Interest in clean energy technologies is an asset.
About Corvus Energy

Corvus Energy provides purpose-engineered energy storage solutions for marine, oil & gas and port applications. Corvus Energy has the largest installed base of ESSs with the largest number of projects completed in the maritime industry. Custom developed mechanical and electrical design combined with state-of-the-art battery management systems, provides Corvus Energy's customers with not only lower maintenance costs but also reduced fuel consumption, and emissions. A Corvus ESS assists with regulatory compliance and emission control area (ECA) limits and provides immediate benefits with a rapid return on investment.