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Help Desk Support Specialist

2 months ago

Collingwood, Ontario, Canada MacLean Engineering Full time

Job Summary:

MacLean Engineering is seeking an experienced Help Desk Support Specialist to join our IT team. As a Help Desk Support Specialist, you will be responsible for providing technical support to employees across various locations, including hardware and software support.

About the Position:

  • Provide technical support to employees via phone, email, or in-person, resolving hardware and software issues in a timely and professional manner.
  • Source and requisition hardware and software from multiple vendors as directed by the Business Systems Manager or Supervisor.
  • Responsible for the initial setup, configuration, and maintenance of all hardware and software.
  • Maintain a comprehensive inventory of IT related hardware and software and ensure the integrity of these documents via periodic audits.
  • Travel to various branches and facilities is required, including annual onsite support to our Creighton and Thompson branches.
  • Must possess excellent communication skills, be adept at problem solving and demonstrate the ability to work independently.
  • Swipe card security setup for building access, AutoCrib and Fastenal for all locations.
  • Strong organizational and time management skills are important to succeed in this role.

About You:

  • The successful candidate must be willing to learn, open-minded and flexible, organized and detail oriented, team oriented, disciplined, and must have a positive attitude.
  • Degree of Certification in an IT related field (or related experience).
  • A+ Certification, LAN/WAN experience an asset.
  • Strong working knowledge of Windows 10 and Microsoft 365 office products.
  • Knowledge of Bitdefender and Ubuntu an asset.

About Us:

MacLean Engineering has been a leading innovator of underground mining equipment solutions for over 50 years. As we continue to expand our product range and geographic footprint, we remain privately owned and consistently focused on the Company's founder's original engineered design imperatives – safety, productivity and enduring quality.

We offer competitive wages and benefits including:

  • 3 weeks' vacation annually
  • Paid Overtime after 40 hours worked
  • Flexible Group benefits Package (Once probationary period is completed)
  • Voluntary DPSP (Deferred Profit-Sharing Plan) and GRRSP (Group Registered Retirement Savings Plan) (Once probationary period is completed)
  • Annual Employee Bonus
  • $250 Annual Safety Shoe allowance
  • Company Paid Uniforms
  • Free coffee
  • Employee appreciation days, raffles/draws, BBQ's and much more