Panasonic Salesforce Administrator/Junior Developer
4 weeks ago
Job Summary:
We are seeking a highly skilled Salesforce Administrator/Junior Developer to join our team at Panasonic Canada. As a key member of our team, you will be responsible for ensuring the smooth operation of our Salesforce system, including configuration, customization, and maintenance. You will also be responsible for providing user support and training, as well as implementing patches and upgrades as required.
Responsibilities:
* Reviews business activities and coordinates interviews with key contributors to discover key requirements
* Translates findings into solutions for system efficiencies and optimization
* Implements configuration and code changes, approval processes, and custom object implementation
* Acts as a functional lead for customization, data management, requirements, analysis, and business process review, including data extraction and report writing
* Develops, delivers, and documents user onboarding training modules for new users
* Assists with the rollout of training with the development of training materials
* Solicits training feedback, evaluates effectiveness, and makes required improvements, communicates findings to interested parties
* Develops, determines, tests, and communicates user best practices and incorporates them into training initiatives
* Maintains system integrity
* Maintains daily, weekly, monthly, quarterly, and annual data and system maintenance tasks, ensures accurate and timely export and backup
* Maintains communities and partner portals
* Runs deduplication, adoption, data quality tools, and utilization reports, reviews errors and debugs logs
* Reports findings and develops solutions
* Provides authorized user access based on formal documentation and approvals
* Deactivates and reassigns roles and profiles
* Provides user support, including report writing guidance
* Fixes data records, troubleshoots workflows, approval cycles, delegation, and escalation paths, monitors usage, audits, and provides required reports
* Develops, configures, and implements appropriate testing for upgrades and patches, makes course corrections as required
* Coordinates the release of program and application upgrades and patches to users, ensuring appropriate testing, training, and approvals are obtained
* Reads release notes, coordinates, arranges, organizes, and communicates changes and schedules
* Ensures thorough testing is completed prior to approved release, prepares documentation, findings, and briefs as required
* Contacts the vendor if issues arise
* Provides support for 3rd party integrations as required
Requirements:
* Community College – 2-year certificate or Diploma in Marketing
* Salesforce Administrator certification, Platform Developer Certification, Platform App Builder Certification required
* 3-4 years' related work experience
* Requires experience with Microsoft Office and Salesforce Service Cloud and Sales Cloud
* Salesforce CPQ and Marketing Cloud would be considered an asset
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Mississauga, Ontario, Canada Panasonic Full timeJob Title: Salesforce Administrator/Junior DeveloperJob Summary:We are seeking a highly skilled Salesforce Administrator/Junior Developer to join our team at Panasonic Canada. As a key member of our team, you will be responsible for ensuring the smooth operation of our Salesforce system, including configuration, customization, and maintenance. You will also...
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