Virtual Mortgage Retention Specialist

3 weeks ago


Hamilton, Ontario, Canada CIBC Full time

About this role:

CIBC is seeking a skilled Virtual Mortgage Retention Specialist to join our team in Ontario. In this role, you will focus on maximizing client retention by conducting proactive business-at-risk calls and strengthening client relationships.

Your key responsibilities:

  • Conduct proactive business-at-risk calls to identify client needs and provide solutions
  • Strengthen client relationships through effective communication and problem-solving
  • Collaborate with retail operations, sales teams, and servicing partners to ensure mortgage renewals and refinances are completed

Requirements:

  • Strong oral and written communication skills
  • Client-focused and dedicated to finding solutions and exceeding expectations
  • Adaptable to change and able to work independently

About CIBC:

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and provide an accessible candidate experience.



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