Virtual Mortgage Retention Specialist
3 weeks ago
About this role:
CIBC is seeking a skilled Virtual Mortgage Retention Specialist to join our team in Ontario. In this role, you will focus on maximizing client retention by conducting proactive business-at-risk calls and strengthening client relationships.
Your key responsibilities:
- Conduct proactive business-at-risk calls to identify client needs and provide solutions
- Strengthen client relationships through effective communication and problem-solving
- Collaborate with retail operations, sales teams, and servicing partners to ensure mortgage renewals and refinances are completed
Requirements:
- Strong oral and written communication skills
- Client-focused and dedicated to finding solutions and exceeding expectations
- Adaptable to change and able to work independently
About CIBC:
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and provide an accessible candidate experience.
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