Mortgage Retention Specialist
1 month ago
CIBC is seeking a skilled Mortgage Retention Specialist to join our Virtual Mortgage Contact Centre team in select locations across Ontario. As a key member of our team, you will play a critical role in maximizing client retention by conducting proactive business-at-risk calls and strengthening client relationships.
Key Responsibilities:
- Conduct proactive business-at-risk calls to identify and address client needs
- Strengthen client relationships through effective communication and problem-solving
- Collaborate with retail operations, sales teams, and servicing partners to ensure mortgage renewals and refinances are completed
- Stay up-to-date on mortgage products, industry trends, and legislative changes to provide the best solutions for clients
What We Offer:
- A competitive salary and incentive pay
- A comprehensive benefits program, including a defined benefit pension plan and employee share purchase plan
- A vacation offering and wellbeing support
- Opportunities for professional growth and development through our Purpose Day program
Requirements:
- Strong oral and written communication skills
- Client-focused and dedicated to finding solutions and exceeding expectations
- Skilled at analyzing problems and delivering clear, impactful insights
- Adaptable to change and able to work independently in a virtual environment
What CIBC Offers:
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com.
CIBC is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to providing a workplace that is inclusive and respectful of all employees.
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