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Customer Experience Coordinator

2 months ago

Vancouver, British Columbia, Canada On Side Restoration Full time

About the Role:

On Side Restoration is seeking a highly skilled Customer Experience Coordinator to join our team. As a key member of our customer experience team, you will be responsible for ensuring that all customer inquiries are answered in a timely, professional, and friendly manner.

Key Responsibilities:

  • Handle customer calls and manage queues with expertise
  • Work with customer experience agents to foster a culture of continuous improvement
  • Ensure escalations and complaints are addressed promptly
  • Train and coach the customer experience team on the use of up-to-date technology
  • Motivate and support the team in achieving key performance indicators (KPIs)
  • Maintain strong communication lines with the team and throughout the organization
  • Champion and maintain strong customer service standards

What We Offer:

We are an established company in a growing industry, and we need talented individuals like you. We offer a flexible hybrid approach, excellent health plan, employee assistance program, RRSP matching, and opportunities for development and advancement.

Requirements:

  • Superior communication skills
  • Expert customer service skills
  • Ability to work in a team environment and adapt to changing needs
  • Strong organizational skills with the ability to manage multiple priorities
  • Progressive coaching experience and supervisory experience
  • A genuine interest in working with people to solve problems

What's Next:

We're excited to hear from you If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply.