Site Reliability Engineer

3 weeks ago

Toronto, Ontario, Canada mccainfood Full time

Job Summary:

We are seeking a highly skilled Site Reliability Engineer to join our Global Technology team at McCain Foods. As a Site Reliability Engineer, you will be responsible for ensuring the reliability, performance, and scalability of our global Unified Communications services. This role requires a unique blend of technical expertise in IT infrastructure, networking, and unified communications, as well as effective communication and collaboration skills.

Key Responsibilities:

  • System Reliability & Availability: Ensure high availability and reliability of global Unified Communications services like voice, video, and UC platforms.
  • Monitoring & Automation: Develop and implement automated monitoring, alerting, and scaling systems to ensure performance and uptime.
  • Incident Management: Proactively identify, troubleshoot, and resolve UC system incidents with a focus on minimizing downtime.
  • Collaboration: Partner with development, operations, and network teams to improve service delivery and reliability.
  • Performance Optimization: Continuously optimize infrastructure, reduce latency, and improve user experience.
  • Capacity Planning & Scaling: Forecast system demand and manage the capacity to ensure scalability.
  • Documentation & Best Practices: Maintain detailed documentation of system configurations, protocols, and procedures, and ensure adherence to SRE best practices.
  • Security & Compliance: Ensure communication systems comply with security standards and global regulatory requirements.

Requirements:

  • Certifications: Industry certifications like AWS Certified Solutions Architect, Cisco Collaboration, or Microsoft Teams certifications are a plus.
  • Experience: 6-8 years or more of total IT experience and minimum 5+ years of experience in Videoconferencing solutions like MS Teams meeting rooms, MS Voice and networking experience.
  • Education: Bachelor's degree in computer science, information technology, or a related field.

About McCain Foods:

Mccain Foods is an equal opportunity employer. We recognize the importance of diversity and inclusion in our workplace and welcome applications from qualified candidates. If you require an accommodation throughout the recruitment process, please let us know and we will work with you to meet your needs.

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