Technical Support Specialist
6 days ago
Technical Support Specialist
We are seeking a skilled Technical Support Specialist to join our team at WBM Technologies. As a Technical Support Specialist, you will provide onsite and remote support for our clients, working in a fast-paced environment to respond to and resolve client incidents and requests.
Key Responsibilities
- Problem Solving – Identify and resolve problems in a timely manner.
- Customer Service – Proven ability to manage difficult and/or emotional customer service situations.
- Communication – Speak and write in clear and persuasive language in positive or negative situations.
- Teamwork – Desire to help build, and be part of, a close-knit team.
- Organizational Support – Strong organizational skills and completes administrative tasks thoroughly and on time.
- Time Management – Prioritize and plan work activities efficiently.
- Punctuality – Take pride in being at work and ready for work on time.
- Dependability – Follow instructions and procedures and respond to management direction positively.
Preferred Qualifications
- Ability to write in both French and English.
- High School diploma or equivalent.
- CompTIA A+ or equivalent experience.
- 1-2 years of previous Deskside experience.
- Good communication, time management, and mathematical skills.
- Dependable and reliable.
- Attention to detail and documentation.
- Basic knowledge of desktops, laptops, printers, tablets, mobile phones, and computer-related peripherals.
- Clean criminal record and driving abstract.
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