Hotel Front Desk Clerk

1 day ago


Lethbridge, Alberta, Canada 1727540 alberta ltd Full time
Job Summary

We are seeking a highly organized and customer-focused Guest Services Representative to join our team at 1727540 Alberta Ltd. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay.

Key Responsibilities
  • Register arriving guests and assign rooms in a timely and efficient manner.
  • Process group arrivals and departures, taking into account room availability and guest preferences.
  • Take, cancel, and change room reservations as needed, ensuring accurate and up-to-date records.
  • Provide guests with information on hotel facilities and services, including dining options, amenities, and local attractions.
  • Assist guests with special needs, such as wheelchair accessibility or dietary requirements.
  • Process guests' departures, calculate charges, and receive payments in a professional and courteous manner.
  • Maintain an accurate inventory of vacancies, reservations, and room assignments.
  • Follow emergency and safety procedures, ensuring the well-being of guests and staff.
  • Perform light housekeeping and cleaning duties as needed, maintaining a clean and comfortable environment for guests.
  • Provide exceptional customer service, responding to guest inquiries and resolving any issues in a timely and professional manner.
Requirements
  • 7 months to less than 1 year of experience in a similar role.
  • Permanent employment with a 40-hour workweek.
  • Fluency in English as the primary language of communication.


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