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Front Desk Representative

2 months ago

Lethbridge, Alberta, Canada 1012898 Alberta Ltd Full time

{"h2": "Job Summary", "p": "We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at 1012898 Alberta Ltd. As a Front Desk Agent, you will be responsible for providing exceptional customer service, handling guest inquiries, and ensuring a smooth and efficient check-in and check-out process. If you have a passion for delivering outstanding service and working in a fast-paced environment, we encourage you to apply for this exciting opportunity.", "h2": "Key Responsibilities", "ul": [{"li": "Greet and register arriving guests, assign rooms, and provide information on hotel facilities and services"}, {"li": "Investigate complaints and claims, resolve issues, and process group arrivals and departures"}, {"li": "Take, cancel, and change room reservations, and process guests\u2019 departures, calculate charges, and receive payments"}, {"li": "Balance cash, complete balance sheets, cash reports, and related forms, and maintain an inventory of vacancies, reservations, and room assignments"}, {"li": "Follow emergency and safety procedures, perform light housekeeping and cleaning duties, and provide customer service"}, {"li": "Answer telephone and relay telephone calls and messages, assist clients/guests with special needs, and contact customers to deliver requested wakeup calls"}], "h2": "Requirements", "ul": [{"li": "Secondary (high) school graduation certificate"}, {"li": "Experience in the hospitality industry, preferably in a front desk or customer service role"}, {"li": "Excellent communication and interpersonal skills, with the ability to work in a fast-paced environment"}, {"li": "Ability to work under pressure, maintain attention to detail, and provide exceptional customer service"}, {"li": "Computer skills, including multi-line switchboard, word processing software, database software, and central reservation system (CRS)"}], "h2": "What We Offer", "p": "We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.", "h2": "How to Apply", "p": "To apply for this position, please submit your resume and cover letter to [insert contact information]. We thank all applicants for their interest; however, only those selected for an interview will be contacted.", "h2": "Note", "p": "1012898 Alberta Ltd is an equal opportunities employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equality."}