Hotel Front Desk Clerk

12 hours ago


Lethbridge, Alberta, Canada 1727540 alberta ltd Full time
Job Summary

We are seeking a highly organized and customer-focused Guest Services Representative to join our team at 1727540 Alberta Ltd. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay.

Key Responsibilities
  • Guest Registration: Register arriving guests and assign rooms, ensuring accurate and efficient processing.
  • Front Desk Operations: Process group arrivals and departures, take, cancel, and change room reservations, and provide information on hotel facilities and services.
  • Customer Service: Provide general information about points of interest in the area, process guests' departures, calculate charges, and receive payments.
  • Inventory Management: Maintain an inventory of vacancies, reservations, and room assignments, and follow emergency and safety procedures.
  • Clerical Duties: Perform light housekeeping and cleaning duties, answer telephone and relay telephone calls and messages, and assist clients/guests with special needs.
Requirements
  • Education: Secondary (high) school graduation certificate or equivalent experience.
  • Experience: 7 months to less than 1 year of experience in a similar role.
  • Language: Fluency in English.
  • Work Hours: 40 hours per week.


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