Assistant Store Manager

3 days ago


St John's, Newfoundland and Labrador, Canada Roots Avalon Mall Full time
Job Summary

We are seeking a highly motivated and experienced Assistant Store Manager to join our team at Roots Avalon Mall. As a key member of our store leadership team, you will be responsible for supporting the daily operations of the store, driving sales, and delivering exceptional customer service.

Key Responsibilities
  1. Sales and Customer Service Leadership: Provide sales and customer service leadership to employees, ensuring a positive customer experience and driving sales growth.
  2. Store Operations: Assist the Store Manager in overseeing the daily operations of the store, including visual merchandising, inventory management, and cash handling.
  3. Team Development: Support the development of sales and customer service skills among team members, providing coaching and feedback to ensure excellent performance.
  4. Recruitment and Onboarding: Assist the Store Manager in recruiting and onboarding new team members, ensuring a smooth transition into the role.
  5. Problem-Solving and Decision-Making: Identify and resolve problems in a timely manner, using feedback to modify and develop alternative solutions.
  6. Visual Merchandising and Store Presentation: Ensure that the store and team members are presented to the highest possible standards, in line with brand expectations.
  7. Collaboration and Communication: Collaborate with the Store Manager and other team members to achieve operational and sales goals, ensuring effective communication and a positive team environment.
Requirements
  1. Experience: 2+ years of experience in a retail apparel environment, with a focus on sales and customer service leadership.
  2. Leadership Skills: Proven leadership skills, with the ability to drive results, develop talent, and focus on the customer.
  3. Sales Achievements: Demonstrated sales achievements in a retail store environment.
  4. Organization and Problem-Solving Skills: Strong organization and problem-solving skills, with the ability to work in a fast-paced environment.
  5. Customer Service Focus: Passion for upholding an exceptional customer experience, with a focus on delivering outstanding service.
  6. Visual Planning and Merchandising: Experience with visual planning and merchandising, with the ability to create an engaging and effective store presentation.
  7. Collaboration and Communication: Ability to collaborate with others, while being self-motivated and able to work independently.
  8. Written, Verbal, and Presentation Skills: Outstanding written, verbal, and presentation skills, with the ability to communicate effectively with team members and customers.
  9. Availability: Availability to work varied weekly shifts, including weekends, closing, and holidays.


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