Technical Support Specialist
2 weeks ago
This entry-level position in the Information Technology department is an ideal opportunity for individuals who have recently graduated from a Computer Program or have minimal experience in an IT Service Desk environment.
About Southlake Regional Health CentreSouthlake Regional Health Centre is building healthy communities through outstanding care, innovative partnerships, and amazing people. Our team of nearly 6,000 staff, physicians, volunteers, students, and Patient and Family Advisors are committed to creating an environment where the best experiences happen.
Responsibilities- Providing technical support to end-users for SHINE sites (Southlake Regional Health Centre and Stevenson Memorial Hospital)
- Utilizing the hospital's ticketing system to review incidents and service requests
- Addressing technical issues and resolving basic hardware, software, or network problems
- College diploma or University Degree in Computers/Technology
- 0-2 years working experience in IT preferably in a Service Desk environment
- 1-2 years' experience in customer service and/or technical support environment
- Ability to communicate verbal and written information in a clear, friendly, detailed, and informative manner
- Experience with Windows operating systems (7 and 10), Apple devices, tablets, etc.
- BASIC understanding of domain and its services (DNS, DHCP, GPO, AD, etc.)
- Familiarity with MS Office suite (Word, Excel, Power Point, etc.) as well as Office 365
- Strong interpersonal, analytical, and organizational skills
- Ability to work under pressure in a busy Service Desk environment
- Strong work ethic and Team-oriented player
- Committed to expanding technical knowledge and skills while growing within the role
- Excellent attendance record is required
- Ability to multi-task
- Reliable and trustworthy
- Typing skills (40wpm or better)
$60,000 - $80,000 per year, depending on experience
We offer a comprehensive compensation package that includes health benefits, retirement savings, and opportunities for career growth and development.
At Southlake, we are committed to fostering an inclusive and accessible environment. We are dedicated to building a workforce that reflects the diversity of the community in which we live and serve.
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