Claims Manager

1 week ago


Toronto, Ontario, Canada AIG Full time
Transformative Claims Leadership Opportunity

We are seeking a seasoned Claims Manager to drive business growth and excellence in our Accident & Health claims team. As a key leader, you will play a pivotal role in shaping our claims strategy and delivering exceptional customer service.

Key Responsibilities:
  • Lead a team of claims analysts in handling accident and health claims, including AD&D, accident and sickness claims, critical illness, hospital cash claims, and out-of-country medical claims.
  • Develop and implement claims processes and protocols to ensure best practices and minimize departmental leakage.
  • Maintain strong relationships with brokers and customers, ensuring their needs are met and expectations are managed.
  • Collaborate with underwriting and actuarial departments to drive business alignment and retention/acquisition of clients.
  • Perform performance management of team members, including weekly 1x1s, monthly team meetings, and development planning.
Requirements:
  • Minimum 5+ years of experience in Accident & Health claims or related experience.
  • Prior leadership experience, including performance management and mentoring of junior to senior staff.
  • Strong customer service orientation, people skills, and decision-making abilities.
  • Excellent oral and written communication skills, including presentation skills and executive presence.
  • Superior analytical skills, with ability to assess reporting metrics and prepare management reporting.

AIG is a global leader in commercial and personal insurance solutions, and we are committed to creating a culture of belonging and inclusion. If you are a motivated and experienced claims professional looking to make a meaningful impact, we encourage you to apply.


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