Commercial Lines Insurance Service Coordinator
10 hours ago
At McDougall Insurance and Financial, we're committed to delivering exceptional service to our clients.
Job SummaryWe're seeking a highly motivated and customer-focused Account Manager to join our Commercial Lines team in Peterborough, Ontario. As an Account Manager, you will be responsible for providing legendary service directly to clients, communicating with them through various channels, and processing policy additions, deletions, or changes on the EPIC system.
About UsMcdougall Insurance and Financial is the largest insurance brokerage in Eastern Ontario, representing over 50 insurance companies. We offer a comprehensive benefits package, pension plan, staff appreciation days, volunteer day, social events, branch-wide yearend bonus, competitive salary, and paid vacation time starting at 3 weeks.
Responsibilities- Provide legendary service directly to clients, answering their questions, providing professional advice, and collecting relevant information
- Communicate with clients through phone, email, text, and other channels to resolve inquiries and provide updates
- Process policy additions, deletions, or changes on the EPIC system and ensure accurate and timely transactions
- Provide quotations or estimates to clients on premiums, update information, and confirm data and coverage
- Communicate with insurance company personnel as required
- Act as liaison between clients, McDougall Insurance, and insurance companies to balance interests and resolve issues
- Function as part of a team responsible for assisting in the collection of accounts receivable and other areas as needed
- Exceptional customer service and communication skills
- Acts in a professional manner at all times and maintains confidentiality
- Ability to work effectively in a fast-paced environment
- Willingness and eligibility to obtain a RIBO license
- Dedication to investing in employees' future through education reimbursement programs
- A supportive and inclusive culture valuing diversity
- Comprehensive employee health and dental benefits program
- Competitive pension plan
- On-site parking
- Paid vacation time
- Ongoing training and development opportunities
- Competitive salary range: $45,000 - $55,000 per year
- Bonus pay
- Company events
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
Please visit our website to learn more about McDougall Insurance and Financial and to apply for this exciting opportunity.
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Peterborough, Ontario, Canada McDougall Insurance and Financial Full timeCompany OverviewMcDougall Insurance and Financial is a leading insurance brokerage in Eastern Ontario, representing over 50 insurance companies. Our team is dedicated to providing exceptional service to our clients and supporting the growth of our organization.
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