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Customer Applications Specialist

2 months ago


Dieppe, Canada Midland Transport Full time

Job Summary:

Midland Transport is seeking a highly skilled professional to join our team as a Customer Applications Analyst. As a key member of our organization, you will play a crucial role in improving the customer experience by leveraging and implementing improved data exchange technologies with our customers and partners.

Key Responsibilities:

  1. Process Modernization: Utilize cutting-edge technologies to modernize our processes and improve efficiency.
  2. Customer Requirements: Understand and deliver solutions that meet the unique needs of our customers.
  3. System Monitoring: Troubleshoot and ensure the smooth functioning of various systems.
  4. Data Channel Enablement: Establish and maintain data channels between Midland's partners and customers.
  5. Technology Enhancement: Test and support technology enhancements to drive business growth.

Requirements:

  1. Education: University Degree or Diploma in a related field.
  2. Experience: At least 4 years of related work experience.
  3. Technical Skills: Proficiency in EDI, API, TMS & Shipping System solutions, and Web Services.
  4. Business Acumen: Strong understanding of business integrations and data exchange technologies.

Personal Qualities:

  1. Technical Aptitude: Process-oriented and driven by a natural curiosity.
  2. Collaboration: Thrive in an environment where you can work independently and collaboratively.
  3. Continuous Learning: Adept at acquiring new skills and software applications.
  4. Adaptability: Comfortable in a fast-paced work environment with evolving solutions.
  5. Communication: Practiced communicator with strong verbal, written, and interpersonal skills.
  6. Organizational Skills: Organized, analytical, and business-savvy.

Additional Requirements:

  • Bilingualism: Proficiency in English and French.
  • Industry Experience: Experience in the transportation industry.