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Customer Applications Specialist
2 months ago
Job Summary:
Midland Transport is seeking a highly skilled professional to join our team as a Customer Applications Analyst. As a key member of our organization, you will play a crucial role in improving the customer experience by leveraging and implementing improved data exchange technologies with our customers and partners.
Key Responsibilities:
- Process Modernization: Utilize cutting-edge technologies to modernize our processes and improve efficiency.
- Customer Requirements: Understand and deliver solutions that meet the unique needs of our customers.
- System Monitoring: Troubleshoot and ensure the smooth functioning of various systems.
- Data Channel Enablement: Establish and maintain data channels between Midland's partners and customers.
- Technology Enhancement: Test and support technology enhancements to drive business growth.
Requirements:
- Education: University Degree or Diploma in a related field.
- Experience: At least 4 years of related work experience.
- Technical Skills: Proficiency in EDI, API, TMS & Shipping System solutions, and Web Services.
- Business Acumen: Strong understanding of business integrations and data exchange technologies.
Personal Qualities:
- Technical Aptitude: Process-oriented and driven by a natural curiosity.
- Collaboration: Thrive in an environment where you can work independently and collaboratively.
- Continuous Learning: Adept at acquiring new skills and software applications.
- Adaptability: Comfortable in a fast-paced work environment with evolving solutions.
- Communication: Practiced communicator with strong verbal, written, and interpersonal skills.
- Organizational Skills: Organized, analytical, and business-savvy.
Additional Requirements:
- Bilingualism: Proficiency in English and French.
- Industry Experience: Experience in the transportation industry.