Bilingual Customer Solutions Specialist

1 month ago

Dieppe, Canada Master Packaging Inc Full time

Master Packaging Inc., the leader of corrugate and folding carton packaging, located in Dieppe, New Brunswick is currently seeking a self-motivated and customer focused individual to join our growing team as a Bilingual Customer Solutions Specialist.

Responsibilities: This position manages internal and external client relationships while effectively providing support for our various products. The Customer Solutions Specialist balances customer service skills with system and technical knowledge, ingenuity, and the ability to solve problems. Specifically, the successful candidate will:

  • Receive orders from customers, check open orders, inventory and remainders and reduce order quantities accordingly.
  • Monitor machine routings, board grade, capacity and work closely with planning to book orders and give realistic dates of production.
  • Coordinate with shipping to arrange trucks, send remainders, and reduce inventory.
  • Replenish inventory as required depending on customers' service agreements.
  • Interact daily with customers and relevant stakeholders to understand customer needs and values to facilitate orders from receipt to delivery.
  • Manage the approvals between the Design department and the Customer for samples, proofs, and artwork. Schedule press side approvals for First Time Orders.
  • Provide ongoing support to the Outside Sales Team.

Requirements and Skills:

  • Bilingualism (English/French) is required.
  • College education in business or equivalent is preferred.
  • Team player attributes. Reliability, responsiveness, assurance, empathy, and loyalty are essential to deliver the high-quality performance expected.
  • Effective communication and high-level service skills towards customers to comply with the business ongoing demand.
  • Intermediate computer skills and solid knowledge of Microsoft Office (Excel, Word, Outlook)

Master Packaging Inc. is an equal opportunity employer. We wish to thank all applicants for their interest; however, only those selected for an interview will be contacted.

Job Types: Full-time, Permanent

Pay: From $55,000.00 per year

Benefits:

  • Company events
  • Dental care
  • Extended health care
  • Life insurance
  • On-site parking
  • RRSP match
  • Wellness program

Schedule:

  • 8 hour shift
  • Monday to Friday

Ability to commute/relocate:

  • Dieppe, NB E1A 7G9: reliably commute or plan to relocate before starting work (preferred)

Language:

  • English (required)
  • French (required)

Work Location: In person

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