Director of Retail Talent and Training

2 months ago

Old Toronto, Ontario, Canada SEPHORA Full time
About the Role

We are seeking a highly skilled and experienced professional to join our team as the Director of Retail Talent and Training. As a key member of our leadership team, you will be responsible for developing and implementing strategies to drive employee performance and engagement in our stores.

Key Responsibilities
  • Mentor and foster a work environment that embodies Sephora's values while supporting business objectives through mentoring, training, and developing a team of managers.
  • Lead design, development, delivery, and evaluation of tools, resources, and programs that build skills, knowledge, and behaviors of store employees and leadership.
  • Evaluate efficiency of all learning solutions, measure return on investment, and monitor business impact while communicating reporting to cross-functional teams and leaders.
  • Develop and use talent strategy for retail while creating and reporting on status of talent while identifying process improvements and implementing tools to improve efficiency.
  • Collaborate cross-functionally to ensure business objectives, accuracy, and language considerations are met.
  • Partner with Sephora US to understand their strategy, trends, or innovations in education.
  • Build and improve learning tools through a needs analysis while focusing on the design, development, implementation, and evaluation strategy.
  • Lead curriculum management of the Rise with Sephora Leadership Development courses.
  • Handle annual budget planning with cross-functional teams and be responsible for budget management to achieve department objectives.
Requirements
  • 10+ years of instructional design experience with the ability to use and explain instructional design process and adult learning principles.
  • 5+ years of project management experience; prioritization and planning skills to achieve goals and business objectives.
  • You love expressing yourself clearly and creatively and are confident in dealing with ambiguity.
  • You have mastered the ability to build interpersonal relationships across cross-functional teams.
  • You have sound judgment and have excellent decision-making abilities while integrating information.
  • You're game for travel - up to 20% travel required.
About Sephora

Sephora Canada is a unique culture and family of passionate and inspiring individuals. We work alongside the best talent in the industry – people you'll be proud to work with. We have access to the global community of luxury group LVMH (Louis Vuitton Moët Hennessy) for endless career opportunities. We have the opportunity to support causes through our Gift of Giving Program (matched donations through Benevity), donations of funds for volunteer time and offering and much more. We offer benefits you can mix and match, depending on your needs. We have Employee Assistance Program services for those times you need extra support. We have access to our Well-Being@Sephora program to support your mental, financial, physical, and social well-being. We have holidays, time off, Summer Friday hours and flexibility to support work-life balance. And of course, there's our incredible swag – free product gifts throughout the year and tons of discounts with our brand partners.

Sephora Canada strongly believes in equal opportunity when it comes to employment and advancement. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can belong, grow, and build a beautiful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and/or any other diversity dimensions. Requests for accommodation due to a disability (visible or otherwise), other protected characteristics or other reasonable circumstances can be made at any stage of the recruitment process and during employment by contacting our People team.

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