Hotel Operations Supervisor

4 weeks ago


Kamloops, British Columbia, Canada Ramada by Wyndham Kamloops Full time
About the Role

We are seeking a highly skilled and experienced Hotel Operations Supervisor to join our team at Ramada by Wyndham Kamloops. As a key member of our front desk team, you will be responsible for ensuring the smooth operation of our hotel's day-to-day activities.

Key Responsibilities
  • Leadership and Supervision: Supervise and coordinate the work of front desk staff, ensuring that all tasks are completed efficiently and effectively.
  • Customer Service: Provide exceptional customer service to guests, responding to their needs and resolving any issues in a professional and courteous manner.
  • Operations Management: Oversee the maintenance of hotel facilities, including the front desk, lobby, and guest rooms.
  • Staff Management: Hire, train, and develop front desk staff, ensuring that they have the skills and knowledge necessary to provide excellent customer service.
  • Problem-Solving: Identify and resolve any operational issues that may arise, ensuring that the hotel runs smoothly and efficiently.
  • Communication: Communicate effectively with guests, staff, and management, ensuring that all parties are informed and up-to-date on hotel activities and events.
Requirements
  • Education: Secondary (high) school graduation certificate
  • Experience: 2 years to less than 3 years of experience in a supervisory role in the hospitality industry
  • Language: English
  • Work Hours: 40 hours per week


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